AARNet experienced a notice incident on May 29, 2025, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 29, 2025, 11:20 PM UTC
Incident - NOC113039 Incident Start time : 08:28 AEST Description: Routing issue in Victoria We have monitored an unplanned outage in Victoria. Our network operations team is currently investigating the fault. Identification of specific impacted services is in progress and will be shared as soon as possible.
- identified May 29, 2025, 11:34 PM UTC
AARNet has detected an outage impacting Victorian customers. The root cause is unknown at this stage however investigation is underway. Further updates will be provided as soon as more information is available.
- monitoring May 29, 2025, 11:49 PM UTC
AARNet’s operations engineers are continuing to investigate the root cause. Our monitoring system indicates ongoing service recovery however, the service remains in a hazardous state while the fault investigation is in progress.
- resolved May 30, 2025, 01:25 AM UTC
AARNet's operations engineers have mitigated the issue and continue to work to identify the root cause. Services are operational, please contact the NOC directly on 1300 275 662 (option 1) or [email protected] if you are still experiencing issues. Incident Resolution Time : 09:00 AEST