7digital experienced a critical incident on April 24, 2023 affecting Content Ingestion, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 24, 2023, 11:29 AM UTC
We are currently experiencing an outage on our content ingestion systems. We last processed new content and updates on Saturday morning (UK time). We are working towards a resolution now and plan to provide an update shortly.
- identified Apr 24, 2023, 03:24 PM UTC
We've identified the fault and are currently in the process of restoring our ingestion platform. Once the ingestion platform is functional again we can begin ingesting pending deliveries and will provide a further update at that time.
- monitoring Apr 25, 2023, 02:35 PM UTC
A fix has been implemented to solve the problem, allowing us to resume ingestion. The backlog will be cleared gradually as we ramp up processing capacity.
- resolved Apr 26, 2023, 09:02 AM UTC
This incident has been resolved.