7digital Outage History
7digital is up right nowPingoru has recorded 26 incidents for 7digital: 3 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 1 of 744 (0%) |
| November 2026 | 0 | 0 of 62 (0%) |
Incidents, newest first
Critical October 26, 2026 [Incident] HLS Streaming 1h 17m Streaming
Started Oct 26, 2026, 05:52 PM UTC· resolved Oct 26, 2026, 07:10 PM UTC
- identified Oct 26, 2026, 05:52 PM UTC
Dear Clients, We are currently experiencing an outage affecting our HLS streaming endpoints: GET /stream/subscription.m3u8 GET /offline/subscription.m3u8 GET /stream/catalogue.m3u8 Progressive streaming and download endpoints are not affected. Our on-call support engineers are investigating and working to restore stability. We will send a further updates in due course. If you have any questions, please contact the Client Success Team. Kind regards, Massive Music Client Success Team
- identified Oct 26, 2026, 06:34 PM UTC
Following our earlier notice, we have identified the cause of the outage affecting our HLS streaming endpoints. Our CDN provider is investigating an issue with its On-the-Fly Packaging service, which generates our HLS streams. Our engineers are in close contact with the CDN provider, monitoring progress and working to restore service as quickly as possible. We will send a further update once service is restored.
- monitoring Oct 26, 2026, 07:07 PM UTC
The issue affecting our HLS streaming endpoints has been resolved, and we are monitoring the service. The outage was caused by a problem with our CDN provider’s On-the-Fly Packaging service, which generates our HLS streams. While the problem lasted, requests to the following endpoints returned 503 errors. The issue affected service between 16:36 and 18:51 UTC on Monday 26 October. We are continuing to monitor the platform closely and will review the incident.
- resolved Oct 26, 2026, 07:10 PM UTC
This incident has been resolved.
Critical March 20, 2026 Streaming Outage - us-east-1 region 3h 21m Streaming
Started Mar 20, 2026, 02:37 PM UTC· resolved Mar 20, 2026, 05:59 PM UTC
- identified Mar 20, 2026, 02:37 PM UTC
Dear Clients, We are currently investigating a streaming outage affecting the us-east-1 region. Our engineering team is actively working on a resolution, and we will provide further updates as they become available. Further notices will be sent regarding this incident as they become available. With best regards, 7digital Client SuccessTeam
- monitoring Mar 20, 2026, 02:41 PM UTC
A fix has been implemented for the streaming issues in us-east-1. We are currently monitoring the results and will provide a final update shortly.
- resolved Mar 20, 2026, 05:59 PM UTC
This incident has been resolved.
Notice March 16, 2026 Streaming Degradation 25m Streaming
Started Mar 16, 2026, 10:00 AM UTC· resolved Mar 16, 2026, 10:25 AM UTC
- resolved Mar 16, 2026, 11:01 AM UTC
Dear Clients, Between 10:00 AM and 10:25 AM UTC, we experienced elevated latency/error rates on our streaming APIs. Our engineering team identified the root cause and implemented a fix. Service has returned to normal operations, and all systems are now monitored and stable. With best regards, 7digital Client SuccessTeam
Major April 4, 2025 Platform Incident - Search Outage 1h 4m Catalogue Search, Playlist Tool
Started Apr 04, 2025, 01:56 PM UTC· resolved Apr 04, 2025, 03:00 PM UTC
- identified Apr 04, 2025, 01:56 PM UTC
We're currently experiencing an outage with our Catalogue Search. This impacts users of the search API and the 7digital playlist tool with search currently unavailable within the playlist tool. The 7digital engineering team are working to resolve the issue and we'll provide further updates as soon we have them. Regards, 7digital Client Success Team
- monitoring Apr 04, 2025, 02:33 PM UTC
A fix has been implemented to restore service to search and we're continuing to monitor the issue. Regards, 7digital Client Success Team
- resolved Apr 04, 2025, 03:00 PM UTC
This incident has been resolved.