7digital experienced a critical incident on June 8, 2021 affecting Downloading and Fastly Frankfurt (FRA) and 1 more component, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2021, 10:15 AM UTC
Dear Clients, We are currently seeing a degradation of service with our CDN provider. Further notices will be sent regarding this incident as they become available. With best regards, 7digital Client SuccessTeam
- identified Jun 08, 2021, 10:31 AM UTC
The CDN outage is affecting all 7digital API and Media Delivery endpoints. Our on-call support engineers are currently investigating the issue and in contact with our CDN provider. You can subscribe to updates via email, webhooks and RSS feed on our statuspage (https://status.7digital.com/). If you would like to receive SMS updates, please create a Service Desk ticket with the Client Success Team. Once we have further updates we'll share them with additional announcements. If you have any questions, please create a Service Desk ticket with the Client Success Team.
- identified Jun 08, 2021, 10:33 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 08, 2021, 11:00 AM UTC
The error rate has dropped since 11:53 GMT. Our Tech team will continue to monitor the platform before we close this incident. For the most current updates, you can follow Fastly Status page here: https://status.fastly.com/
- resolved Jun 08, 2021, 01:08 PM UTC
Dear Clients, The CDN outage experienced today is now closed. The platform is back to normal and the error rate has completely dropped since 13:37. With best regards, 7digital Client Success Team