7digital experienced a critical incident on April 23, 2022 affecting Downloading, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2022, 05:47 PM UTC
Dear Clients, The Download APIs are currently down due to an outage. Streaming and Media Transfer endpoints are not affected. A new EC2 instance is being set up by the Tech team. Further updates will be announced as soon as they become available. If you have any questions, please create a Service Desk ticket with the Client Success Team. With best regards, 7digital Client Success Team
- monitoring Apr 23, 2022, 05:51 PM UTC
The download outage experienced today is now closed. The endpoint is back to normal. If you continue to experience issues with the 7digital platform create a Service Desk ticket with the Client Success Team. With best regards, 7digital Client Success Team
- resolved Apr 23, 2022, 05:51 PM UTC
This incident has been resolved.