7digital incident

Network failure incident

Notice Resolved View vendor source →

7digital experienced a notice incident on August 25, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2022, 01:57 PM UTC
Resolved
Aug 25, 2022, 12:46 PM UTC
Duration
—
Detected by Pingoru
Aug 25, 2022, 01:57 PM UTC

Update timeline

  1. resolved Aug 25, 2022, 01:57 PM UTC

    At 13:46 BST we were alerted to an issue with one of our two network lines. After investigation, at 14:04 BST we removed the network at fault from service, directing all traffic to our secondary line which restored normal service to the platform. We are continuing to investigate what caused the failure and will restore network redundancy as soon as possible.