7digital Outage History

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7digital had 4 outages in the last 2 years totaling 8h 35m of downtime — averaging 0.2 incidents per month.

There were 4 7digital outages since August 21, 2024 totaling 8h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://7digital.statuspage.io

Critical March 20, 2026

Streaming Outage - us-east-1 region

Detected by Pingoru
Mar 20, 2026, 02:37 PM UTC
Resolved
Mar 20, 2026, 05:59 PM UTC
Duration
3h 21m
Affected: Streaming
Timeline · 3 updates
  1. identified Mar 20, 2026, 02:37 PM UTC

    Dear Clients, We are currently investigating a streaming outage affecting the us-east-1 region. Our engineering team is actively working on a resolution, and we will provide further updates as they become available. Further notices will be sent regarding this incident as they become available. With best regards, 7digital Client SuccessTeam

  2. monitoring Mar 20, 2026, 02:41 PM UTC

    A fix has been implemented for the streaming issues in us-east-1. We are currently monitoring the results and will provide a final update shortly.

  3. resolved Mar 20, 2026, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 16, 2026

Streaming Degradation

Detected by Pingoru
Mar 16, 2026, 11:01 AM UTC
Resolved
Mar 16, 2026, 11:01 AM UTC
Duration
—
Affected: Streaming
Timeline · 1 update
  1. resolved Mar 16, 2026, 11:01 AM UTC

    Dear Clients, Between 10:00 AM and 10:25 AM UTC, we experienced elevated latency/error rates on our streaming APIs. Our engineering team identified the root cause and implemented a fix. Service has returned to normal operations, and all systems are now monitored and stable. With best regards, 7digital Client SuccessTeam

Read the full incident report →

Major April 4, 2025

Platform Incident - Search Outage

Detected by Pingoru
Apr 04, 2025, 01:56 PM UTC
Resolved
Apr 04, 2025, 03:00 PM UTC
Duration
1h 4m
Affected: Catalogue SearchPlaylist Tool
Timeline · 3 updates
  1. identified Apr 04, 2025, 01:56 PM UTC

    We're currently experiencing an outage with our Catalogue Search. This impacts users of the search API and the 7digital playlist tool with search currently unavailable within the playlist tool. The 7digital engineering team are working to resolve the issue and we'll provide further updates as soon we have them. Regards, 7digital Client Success Team

  2. monitoring Apr 04, 2025, 02:33 PM UTC

    A fix has been implemented to restore service to search and we're continuing to monitor the issue. Regards, 7digital Client Success Team

  3. resolved Apr 04, 2025, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 21, 2024

Ingestion outage impacting Catalogue Events

Detected by Pingoru
Aug 21, 2024, 09:26 AM UTC
Resolved
Aug 21, 2024, 01:36 PM UTC
Duration
4h 10m
Affected: Content Ingestion
Timeline · 4 updates
  1. identified Aug 21, 2024, 09:26 AM UTC

    As of ~08:00 BST we started to observe errors in our Catalogue Events product which meant we were unable to push out any event messages. We've identified the issue and are implementing a fix to resolve the impact on Events. Once the service is restored we'll follow up with further updates and information.

  2. identified Aug 21, 2024, 10:12 AM UTC

    On further investigation we've identified that an issue with a 3rd party supplier is impacting our ingestion platform. Despite attempting to implement a resolution internally, this has resulted in an outage impacting our ability to ingest content from suppliers. All catalogue updates will be delayed until our ingestion platform is restored to full health. To clarify after the initial status message, our Catalogue Events product is operational but due to the underlying issue with our ingestion platform we won't be generating any catalogue updates through Events as a result.

  3. identified Aug 21, 2024, 12:01 PM UTC

    Our 3rd party supplier has updated us that they're seeing significant signs of recovery to their service. As a result some of the impacted services on 7digital's platform are also starting to restore. We'll continue to monitor progress and have taken the decision to leave catalogue ingestion switched off until we're confident the platform is restored to full health. At this stage we plan to switch on catalogue ingestion shortly after 13:00 UTC if things continue to progress as expected. We'll update this incident at that time.

  4. resolved Aug 21, 2024, 01:36 PM UTC

    Catalogue ingestion has now been switched on and the platform has been restored to full health. The team will continue to monitor and be on hand to react to any further incidents.

Read the full incident report →