7digital experienced a notice incident on May 15, 2023 affecting Downloading and Catalogue API and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2023, 03:08 PM UTC
Dear Clients, During this time, we have noticed a higher than usual error rate on calls to various APIs and longer response times. Our team of on-call support engineers is currently investigating the issue and taking steps to improve the stability of the platform. We will provide you with additional details in a further notice once we have completed our analysis of the problem. If you have any questions, please create a Service Desk ticket with the Client Success Team. With best regards, 7digital Client Success Team
- monitoring May 15, 2023, 03:38 PM UTC
Dear clients, The platform degradation/outage experienced today is now closed. The platform is stable and the error rate has dropped. Our Tech team will continue to investigate. If you continue to experience issues with the 7digital platform create a Service Desk ticket with the Client Success Team. With best regards, 7digital Client Success Team
- resolved May 15, 2023, 04:08 PM UTC
This incident has been resolved.