7digital incident

Platform unavailable due to unprecedented demand

Major Resolved View vendor source →

7digital experienced a major incident on October 5, 2023 affecting Downloading and Catalogue API and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2023, 09:34 AM UTC
Resolved
Oct 05, 2023, 12:18 PM UTC
Duration
2h 44m
Detected by Pingoru
Oct 05, 2023, 09:34 AM UTC

Affected components

DownloadingCatalogue APIFingerprintingStreamingCatalogue SearchPlaylist APIStream LoggingSubscriptionsUser APIPurchasing

Update timeline

  1. investigating Oct 05, 2023, 09:34 AM UTC

    We're currently observing an unprecedented volume of demand on the platform, and as a result multiple areas of the API are currently unavailable. We're in the process of scaling up the platform to support this increased load and restore availability. As soon as we have further updates they'll be posted here.

  2. monitoring Oct 05, 2023, 11:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 05, 2023, 12:18 PM UTC

    This incident has been resolved.