7digital experienced a major incident on December 25, 2023 affecting Streaming, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Streaming
Update timeline
- identified Dec 25, 2023, 09:26 PM UTC
We're observing an elevated error rate against stream requests to the platform. The 7digital engineering team are working to resolve the issue and we'll provide further updates as we have them.
- monitoring Dec 25, 2023, 10:24 PM UTC
A fix has been implemented to deal with the elevated error rate and we're now seeing error rates returning to a normal level. We're continuing to monitor the platform and will take any further action as necessary.
- resolved Dec 25, 2023, 10:46 PM UTC
This incident has now been resolved. We'll continue to monitor the platform and we'll continue to have engineering support staff on hand should any further issue occur.