5C AI experienced a critical incident on July 5, 2025 affecting Network, lasting 3d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 05, 2025, 12:23 PM UTC
Dear customers, The Hypertec cloud team is investigating a network outage in the QC-2 zone. Currently, it seems no traffic can enter or leave our facility. We will provide an update as soon as we have identified the cause. The Hypertec cloud team
- investigating Jul 05, 2025, 01:39 PM UTC
Dear customers, The Hypertec cloud team sent onsite hands to the facility to review equipement and expect feedback soon We will provide an update as soon as we have more information. The Hypertec cloud team
- monitoring Jul 05, 2025, 02:48 PM UTC
Dear customers, The onsite team has addressed the situation and is currently monitoring for stability. On our side all systems report up. If you still face issues, please contact us by replying to this message. The Hypertec Cloud team.
- resolved Jul 08, 2025, 07:54 PM UTC
The stability has been confirmed and so we are resolving this incident.