4Schools incident
ADAPT is being erroneously blocked by some web filters
4Schools experienced a notice incident on November 23, 2021 affecting Application, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 23, 2021, 05:09 PM UTC
We have identified a popular web filter vendor who has miscategorized ADAPT. As a result, some districts have been unable to reach the ADAPT application. We have reached out to the web filter vendor to correct this issue, but it may take some time for them to correct the mistake and push an update to your district's filter. If you receive a "Connection Reset" error when attempting to reach ADAPT, your Technology department may be able to assist by manually opening an exception for www.adapt504.com.
- resolved Nov 23, 2021, 06:19 PM UTC
A response has been received from the web filter vendor. They have corrected the categorization for ADAPT. As the updated categories propagate to individual firewall/web filter appliances in districts, you should see ADAPT become accessible once again within 8 hours. If you are unable to access ADAPT, and your browser reports the problem is related to "Connection Reset", the problem will likely be resolved within about 8 hours as your web filter updates. Otherwise, your Technology department may be able to open adapt504.com for you sooner by request.