4Schools experienced a major incident on May 30, 2023 affecting Application, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 30, 2023, 02:10 PM UTC
SEEDS has experienced a very high demand today, and hasn't been able to keep up. Service will be suspended briefly for upgrades this morning. We plan to be back online by 10:00am, and will provide updates if things change.
- identified May 30, 2023, 02:23 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 30, 2023, 02:29 PM UTC
An upgrade has been implemented, and SEEDS is back online ahead of schedule. We're keeping an eye on performance and will take further action if needed.
- identified May 30, 2023, 03:51 PM UTC
PDF generation, which is responsible for reports and preview of forms, is currently offline for an upgrade as well. This should be brief.
- monitoring May 30, 2023, 03:54 PM UTC
PDF generation is back online. We're continuing to monitor performance.
- resolved May 30, 2023, 04:39 PM UTC
Performance has been steady since upgrades were installed. Thanks for your patience, and all you do for our kids!