4Schools incident

CMS4Schools Touch Dashboard Slowness / Timeouts

Major Resolved View vendor source →

4Schools experienced a major incident on April 12, 2022, lasting 16h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2022, 08:09 PM UTC
Resolved
Apr 13, 2022, 01:05 PM UTC
Duration
16h 55m
Detected by Pingoru
Apr 12, 2022, 08:09 PM UTC

Update timeline

  1. investigating Apr 12, 2022, 08:09 PM UTC

    We are seeing slowness and timeouts preventing normal usage of the CMS4Schools Touch Dashboard. Our team is looking into the issues and working to get it back to normal operation. We will provide further updates as something is available.

  2. investigating Apr 12, 2022, 09:09 PM UTC

    Our team is continuing to investigate this issue. Thanks for your patience while we work to bring this back online.

  3. identified Apr 12, 2022, 11:52 PM UTC

    We have identified the cause of the issue and are working to get a fix in place for this.

  4. resolved Apr 13, 2022, 01:05 PM UTC

    Overnight, our team was able to put a fix into place for this issue. The Dashboard was available throughout the night while a fix was put into place. Thanks for your patience while we worked to get a stable resolution into place. We will continue to monitor our fix to ensure that it is working as intended.