4Schools experienced a minor incident on May 2, 2022, lasting 20h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 02, 2022, 05:49 PM UTC
Today, our team has received reports of issues logging into the app with Secured Access and push notifications not making their way to the app. The Secured Access issues are affecting customers making use of Conversations and any apps requiring sign-in. Our team is attempting to isolate the issues and bring resolution to this as soon as possible. We apologize for the disruption of these features and appreciate your patience while we work to resolve this situation.
- monitoring May 02, 2022, 07:18 PM UTC
A fix has been issued and we expect that notifications and event alerts for tomorrow will go out as scheduled. We will continue to monitor this issue.
- resolved May 03, 2022, 01:52 PM UTC
It appears that the fix that was put in place for the push notifications was successful as we are seeing those get sent out today. If you are experiencing any further difficulties with users logging into the app, please contact [email protected].