4Schools experienced a minor incident on August 23, 2024 affecting Application, lasting 6h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 23, 2024, 01:46 PM UTC
The login service for Student Services is currently under heavy load, and is responding poorly. If you are already logged into Student Services, you should be able to use IEP4Schools without a problem. However, new logins will be delayed for a bit. We are currently bringing new capacity online to address this issue.
- monitoring Aug 23, 2024, 02:29 PM UTC
New capacity is now online, and we are seeing successful logins to Student Services! We're cautiously optimistic and are monitoring systems while even more capacity comes online.
- resolved Aug 23, 2024, 08:11 PM UTC
After bringing up additional servers, Student Services login has been stable and responsive all day. Thanks for your patience this morning, and have a great weekend!