4Schools incident

Intermittent issues logging into CMS4Schools Studio

Major Resolved View vendor source →

4Schools experienced a major incident on November 26, 2024 affecting Application, lasting 5h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 02:55 PM UTC
Resolved
Nov 26, 2024, 08:38 PM UTC
Duration
5h 42m
Detected by Pingoru
Nov 26, 2024, 02:55 PM UTC

Affected components

Application

Update timeline

  1. investigating Nov 26, 2024, 02:55 PM UTC

    Some users have reported intermittent errors when logging into CMS4Schools Studio. Our development team is currently investigating.

  2. identified Nov 26, 2024, 06:08 PM UTC

    Developers have identified circumstances that can cause these errors in certain circumstances. The effect appears to be limited to about 1% of CMS4Schools accounts. We are continuing to work with those affected users.

  3. resolved Nov 26, 2024, 08:38 PM UTC

    A fix has been implemented and deployed. resolving this issue for all but 2 CMS4Schools districts which require special handling due to quirks with historical records. Our support team is working directly with the those two districts to get it fixed for them this afternoon, too.