365 Retail Markets experienced a minor incident on April 28, 2021, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Apr 28, 2021, 02:00 PM UTC
Dear Valued Customers, Please note that we have identified an issue which is impacting the CK Operator & Mobile app and the ability to login to sites. We currently have all hands on desk to isolate and fix the issue. End users are currently impacted via: - Funding of account at the kiosk - Accessing CK Mobile App for payment/funding Thank you 365 Support Team
- identified Apr 28, 2021, 02:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 28, 2021, 03:32 PM UTC
Dear Valued Customer, We are actively working on a resolution for this issue! We hope to have this matter resolved soon and will continue to provide updates. Thank you - 365 Support Team
- monitoring Apr 28, 2021, 05:12 PM UTC
Dear Valued Partners, All systems are working with the exception of warehouse.companykitchen.com We will continue to update you with further progress! Thank you, - 365 Support Team
- resolved Apr 28, 2021, 05:28 PM UTC
We've resolved the final issue related to warehouse.companykitchen.com. Everything is up and operational! Thank you, -365 Support Team