365 Retail Markets incident

GMA Accounts - Adding new cards

Major Resolved View vendor source →

365 Retail Markets experienced a major incident on May 5, 2021 affecting Global Market Accounts and MyMarketAccount.net, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2021, 06:18 PM UTC
Resolved
May 05, 2021, 06:30 PM UTC
Duration
12m
Detected by Pingoru
May 05, 2021, 06:18 PM UTC

Affected components

Global Market AccountsMyMarketAccount.net

Update timeline

  1. identified May 05, 2021, 06:18 PM UTC

    Dear Valued Customer, We are currently experiencing issues with adding new credit cards to accounts. Please note that we are working with Heartland to have this resolved as quickly as possible. Thank you, -365 Support Team

  2. resolved May 05, 2021, 06:30 PM UTC

    Dear Valued Customer, This issue has been resolved and all systems are operational! Thank you, -365 Support Team