365 Retail Markets incident

GMA Accounts - Unable to add new credit cards

Major Resolved View vendor source →

365 Retail Markets experienced a major incident on May 6, 2021 affecting Global Market Accounts and MyMarketAccount.net, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2021, 12:59 PM UTC
Resolved
May 06, 2021, 06:40 PM UTC
Duration
5h 41m
Detected by Pingoru
May 06, 2021, 12:59 PM UTC

Affected components

Global Market AccountsMyMarketAccount.net

Update timeline

  1. identified May 06, 2021, 12:59 PM UTC

    Dear Valued Customers, We have identified an issue in which consumers are unable to add a new credit card to their GMA accounts as well as mymarketaccount.net. Please note that we are actively working towards a resolution and will continue to provide further updates as we continue to work through this. Thank you, -365 Support Team

  2. identified May 06, 2021, 04:21 PM UTC

    Dear Valued Customers, We are still actively investigating this issue and working closely with Heartland to resolve as quickly as possible. We apologize for any inconvenience this has caused. Thank you, - 365 Support Team

  3. resolved May 06, 2021, 06:40 PM UTC

    Dear Valued Customer, We have resolved this issue at this time. Once again, we apologize for the inconvenience this has caused. Thank you, - 365 Support Team