365 Retail Markets experienced a major incident on May 6, 2021 affecting ADM, lasting 10h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2021, 01:53 PM UTC
Dear Valued Customer, We are currently experiencing issues with ADM kiosks showing offline or in local mode. Note that effected devices will still be able to make purchases. During the outage, reporting may not reflect recent sales but once we are back live, all data will sync. Thank you, - 365 Support Team
- investigating May 06, 2021, 04:20 PM UTC
Dear Valued Customers, We are still actively investigating this issue and apologize for any inconvenience this has caused. We will continue to provide updates here as we make further progress. Thank you, - 365 Support Team
- identified May 06, 2021, 06:42 PM UTC
Dear Valued Customer, We have identified the issue and are actively working to implement a fix. We will continue to provide updates here. Thank you, - 365 Support Team
- monitoring May 06, 2021, 09:21 PM UTC
Dear Valued Customer, We appreciate your patience as we continue to work through the issue at hand. At this time, we are monitoring the situation as we work towards an all clear. Thank you, -365 Support Team
- resolved May 07, 2021, 12:44 AM UTC
Dear Valued Customer, At this time, all systems are stable. We will continue to monitor the situation to ensure nothing further arises. Thank you, - 365 Support Team