365 Retail Markets experienced a major incident on August 17, 2021 affecting Credit Card Gateway, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Credit Card Gateway
Update timeline
- investigating Aug 17, 2021, 05:14 PM UTC
Dear Valued Customer, Please be advised that Apriva is currently experiencing timeouts for Ingenico card readers which can lead to longer processing times. We are actively working with Apriva to get this addressed and will continue to provide updates. Thank you, 365 Support Team
- investigating Aug 17, 2021, 05:14 PM UTC
We are continuing to investigate this issue.
- resolved Aug 17, 2021, 06:48 PM UTC
Dear Valued Customer, We have received an update from Apriva stating that all services have returned to normal. If you continue to experience any further issues, please contact our Support Team - [email protected] Thank you, 365 Support