OptConnect: Intermittent Verizon Connection Concerns

Update timeline

1. investigating Oct 18, 2021, 05:07 PM UTC

   Dear Valued Customers, OptConnect is currently experiencing intermittent issues with their carrier Verizon. They are aware and 365 is actively working with OptConnect to get this resolved. Please note that this may cause your kiosks to go into local mode, however, functionality will not be affected. If you have any questions, please contact our Support Team. Thank you, 365 Support Team

2. investigating Oct 18, 2021, 09:20 PM UTC

   We are still actively working with OptConnect to get the intermittent Verizon issues stabilized. In the interim, OptConnect has transitioned all devices to AT&T primary to temporarily help stabilize the local modes. Kiosks may still go into local mode, but functionality will not be affected. If you have any question, please contact our Support Team. Thank you, 365 Support Team

3. identified Oct 19, 2021, 12:51 PM UTC

   Dear Valued Customers, OptConnect has worked to put several short term remedial measures in place while they continue to work with Verizon to resolve this entirely. We would like to continue to remind you that kiosks may go into local mode, but their functionality will not be affected. Data will be stored locally and synced once back online. If you have any questions, please contact our Support Team. Thank you, 365 Support Team

4. identified Oct 20, 2021, 02:01 PM UTC

   Dear Valued Customers, We are seeing better stabilization around kiosk network connectivity as OptConnect & Verizion continue to work towards a fix. We remind you that kiosks may still go into local mode, but will not lose functionality and will sync their data once the connection with ADM has been re-established. If you have any questions, please contact our Support Team. Thank you, 365 Support Team

5. monitoring Oct 21, 2021, 05:26 PM UTC

   Dear Valued Customers, We're continuing to see improvements in network stability and are continuing to work closely with OptConnect/Verizon to resolve this issue. We will continue to provide updates as they're made available. Please remember that kiosks may go into local mode, but this will not disrupt service. If you have any further questions, please contact our Support Team. Thank you, 365 Support Team

6. resolved Oct 21, 2021, 05:52 PM UTC

   Dear Valued Customers, We have received confirmation from OptConnect/Verizon that the issue has been resolved! We will continue to monitor the services and alert you if anything further arises. If you have any further questions please contact our Support Team. Thank you, 365 Support Team