365 Retail Markets incident

Global/Heartland Processing Timeouts

Major Resolved View vendor source →

365 Retail Markets experienced a major incident on April 18, 2022 affecting Credit Card Gateway, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2022, 11:55 AM UTC
Resolved
Apr 18, 2022, 01:21 PM UTC
Duration
1h 26m
Detected by Pingoru
Apr 18, 2022, 11:55 AM UTC

Affected components

Credit Card Gateway

Update timeline

  1. investigating Apr 18, 2022, 11:55 AM UTC

    Dear Valued Customers, We are currently experiencing timeouts with our Heartland payment processing. During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode. We have engaged Heartland directly and have all hands on deck working to fix the issue. We will continue to send out additional updates as we progress with Heartland. Thank you, 365 Support Team

  2. resolved Apr 18, 2022, 01:21 PM UTC

    Dear Valued Customers, Heartland has provided the all clear and all services are back to normal operations. If you continue to experience any issues, please contact our Support Team. Thank you, 365 Support Team