365 Retail Markets experienced a major incident on April 27, 2022 affecting Credit Card Gateway, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 27, 2022, 12:18 PM UTC
Dear Valued Customers, We are currently experiencing a payment timeout issue with Apriva that may put your device into local mode. Ingenico IPP320s cannot work in local mode and are unable to process payments at this time. We are actively engaged with Apriva and they are working to resolve as quickly as possible. We will continue to keep you updated as we progress through this outage. Thank you, 365 Support Team
- resolved Apr 27, 2022, 12:59 PM UTC
Dear Valued Customers, Apriva has successfully resolved the outage and services are operational. If you have any further questions or concerns, please contact our 365 Support Team. Thank you, 365 Support Team