365 Retail Markets experienced a major incident on May 2, 2022 affecting Credit Card Gateway, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 02, 2022, 07:14 PM UTC
Dear Valued Customers, We are currently experiencing timeouts with our Heartland payment processing. During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode. We have engaged Heartland directly and have all hands on deck working to fix the issue. We will continue to send out additional updates as we progress with Heartland. Thank you, 365 Support Team
- resolved May 02, 2022, 07:35 PM UTC
Dear Valued Customers, Heartland has provided the all clear and all services are back to normal operations. If you continue to experience any issues, please contact our Support Team. Thank you, 365 Support Team