365 Retail Markets experienced a major incident on May 6, 2022 affecting Global Market Accounts, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Global Market Accounts
Update timeline
- identified May 06, 2022, 04:17 PM UTC
Dear Valued Customers, We have identified an issue in which consumers are unable to access their GMA accounts. Please note that we are actively working towards a resolution and will continue to provide further updates as we continue to work through this. Thank you, - 365 Support Team
- identified May 06, 2022, 04:38 PM UTC
Dear Valued Customers, At this time all services have been restored. We apologize for any inconvenience this may have caused. If you continue to have further issues, please contact our Support team. Thank you, 365 Support Team
- resolved May 06, 2022, 04:38 PM UTC
This incident has been resolved.