Upgrade Process for iPP320 Security Certificate

Update timeline

1. monitoring Oct 24, 2022, 11:16 PM UTC

   Dear Valued Customer, This notice applies to Ingenico IPP320 credit card readers on ReadyTouch dining POS. Late this afternoon, Apriva informed us that the certificate for the Ingenico IPP320 devices will expire at 8 pm EST tonight, Monday, October 24. After this time, these readers will require an update in order to process transactions. This will require a person onsite to complete the update, following the instructions linked here: https://help.365retailmarkets.com/hc/en-us/articles/9764122117143 Please call support if further assistance is needed at (888) 365-6282. We sincerely apologize for inconvenience. Thank you, 365 Retail Markets

2. monitoring Oct 25, 2022, 02:17 PM UTC

   Dear Valued Customer, This is a follow up notice and applies to Ingenico IPP320 credit card readers on ReadyTouch dining POS. While updating the certificate on the card reader, if you are having issues with processing the batch and receiving a message that it cannot be closed, please call into support at (888) 365-6282 and we are prepared to assist. Please note we are experiencing high call volumes but will field your call a soon as possible. Thank you, 365 Retail Markets

3. monitoring Oct 25, 2022, 09:26 PM UTC

   Dear Valued Customer, As a follow up to earlier notices regarding the Ingenico iPP320 certificate, we have been able to restore basic credit card transactions by moving to MagTek, in most cases. We continue to work with Apriva for a longer-term solution that restores full functionality and the ability to revert back to the iPP320. If you are still experiencing issues, please contact support for assistance in moving to the MagTek as a workaround at (888) 365-6282. We sincerely apologize for the inconvenience. Thank you, 365 Retail Markets

4. monitoring Oct 28, 2022, 07:28 PM UTC

   Dear Valued Customer, This is an update to the recent event surrounding the expired security certificate through Apriva and the Ingenico iPP320 devices. Yesterday, we communicated that we had a solution to bring your iPP320 devices back to original functionality. While we believed that to be true for all customers at that time, we have since discovered that the solution did not work for every device, leaving some locations with iPP320 readers still not fully functioning. If you were not able to successfully complete the update yesterday, we have identified some additional actions that need to be performed by our support team. Follow the steps listed below: Step 1: Have your onsite personnel contact us at 800-460-3308 with the batch total available. Step 2: Your onsite personnel will need to follow the instructions linked here: https://help.365retailmarkets.com/hc/en-us/articles/9764122117143 Again, please contact us directly for this specific incident at 800-460-3308 with your batch total available so we can complete the first step of the process. We sincerely apologize for the inconvenience. Thank you, 365 Retail Markets

5. monitoring Nov 07, 2022, 02:42 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Nov 07, 2022, 02:42 PM UTC

   This incident has been resolved.