365 Retail Markets incident

GMA Accounts - Unable to Add New Cards

Minor Resolved View vendor source →

365 Retail Markets experienced a minor incident on May 17, 2021 affecting Global Market Accounts and MyMarketAccount.net, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2021, 05:06 PM UTC
Resolved
May 17, 2021, 09:31 PM UTC
Duration
4h 24m
Detected by Pingoru
May 17, 2021, 05:06 PM UTC

Affected components

Global Market AccountsMyMarketAccount.net

Update timeline

  1. identified May 17, 2021, 05:06 PM UTC

    Dear Valued Customer, We have identified an issue in which consumers are unable to add a new credit card to their mobile app GMA account, as well as mymarketaccount.net. Cards already saved to existing accounts are unaffected. Please note that we are actively working towards a resolution and will continue to provide further updates as we continue to work through this. Thank you, - 365 Support Team

  2. resolved May 17, 2021, 09:31 PM UTC

    Dear Valued Customers, We have resolved this issue and all systems are operational. Thank you, - 365 Support Team