365 Retail Markets experienced a major incident on January 24, 2022 affecting Credit Card Gateway, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Credit Card Gateway
Update timeline
- identified Jan 24, 2022, 01:17 PM UTC
Dear Valued Customers, We are currently experiencing timeouts with our Heartland payment processing. Please note that we have engaged Heartland directly and have all hands on deck working to fix the issue. We will continue to send out additional updates as we progress with Heartland. Thank you, 365 Support Team
- resolved Jan 24, 2022, 04:05 PM UTC
Dear Valued Customers, We have received confirmation from Heartland that all services have returned to normal. If you continue to experience any issues, please contact our Support team for further assistance! Thank you, 365 Support Team