365 Retail Markets experienced a notice incident on June 5, 2024 affecting Global Market Accounts and Mobile App, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2024, 03:48 PM UTC
365 Retail Markets began experiencing issues with consumers using our 365PayApp with the following symptoms on the consumer’s smartphone: -Order Ahead “Uh-oh” error -Funds incorrect in the app / not updating, however it shows correct on the kiosk -Unable to add new funds via the app -Transaction history on the app disappears or appears blank Logging out of the 365PayApp and logging back in by the consumer should resolve this issue while our team works to isolate this issue and resolve it permanently: We apologize for any inconvenience 365 Retail Markets Support Team
- investigating Jun 05, 2024, 03:51 PM UTC
We are continuing to investigate this issue.
- identified Jun 05, 2024, 07:29 PM UTC
Thank you for your patience and understanding while we've been working on resolving the 365PayApp Errors. At this time, we've identified the cause, and are actively working to resolve the errors and get back to normal state. Our solution is going through testing and QA and will be ready for release soon. If a consumers using our 365PayApp reports the following symptoms on the consumer’s smartphone: -Order Ahead “Uh-oh” error -Funds incorrect in the app / not updating, however it shows correct on the kiosk -Unable to add new funds via the app -Transaction history on the app disappears or appears blank Logging out of the 365PayApp and logging back in by the consumer should resolve this issue while our team works to isolate this issue and resolve it permanently. We apologize for any inconvenience 365 Retail Markets Support Team
- identified Jun 06, 2024, 01:03 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 06, 2024, 07:26 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 07, 2024, 01:31 AM UTC
Thank you for your continued patience while we've been working to resolve the 365PayApp Errors. We have released the fix for both Android and Apple users. This will require users to download the latest app version, which typically happens automatically. In some cases, the user will be logged out after the app update. Upon logging back in, all previously impacted functions will be restored. Our teams will continue to monitor the situation to ensure all issues have been permanently resolved. We again apologize for any inconvenience. 365 Retail Markets Support Team
- resolved Jun 07, 2024, 09:20 PM UTC
Dear Valued Partner, All mobile app functionality has remained stable throughout the day. If you or your users continue to experience issues, please ensure they have installed the latest mobile app version. We apologize for the inconvenience this has caused. 365 Retail Markets Support Team