365 Retail Markets incident
Crowdstrike and Microsoft Global Outage
365 Retail Markets experienced a minor incident on July 19, 2024 affecting Credit Card Gateway and Payment Gateway and 1 more component, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 11:36 AM UTC
We are currently investigating the downstream impact from the reported Crowdstrike and Microsoft Global Outage to our systems. We are receiving reports that some elements of banking and payment systems are having issues, including Visa, which is impacting payments downstream. We are also hearing of LightSpeed issues running certain versions of Microsoft Windows and are assessing now. We will continue to post updates here and apologize for any disruptions.
- identified Jul 19, 2024, 12:39 PM UTC
Our investigation continues regarding the downstream impact from the Crowdstrike and Microsoft Global Outage. We have confirmed that Lightspeed services are operational and not affected. Sales updates processed through VDI interfaces may lag behind if the integrating partner is impacted by Croudstrike.
- resolved Jul 19, 2024, 03:22 PM UTC
Dear Valued Partner, Thank you so much for your patience! All 365 internal and external technology is functioning as expected and the only current impact is with some banking partners causing some transactions to appear as duplicates. We continue to work with our banking partners to validate if these are duplicate charges or duplicate notifications of transactions. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, 365 Retail Markets