365 Retail Markets experienced a minor incident on September 3, 2024 affecting Touchscreen and Back Office, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2024, 04:21 PM UTC
Dear Valued Partner, FullCount has received reports of slowness on the following application(s): - Touchscreen - Back Office We are currently investigating and will provide an update as soon as possible. Please check https://status.365retailmarkets.com/ for periodic updates. We apologize for this inconvenience and appreciate your patience. Thank you, FullCount
- investigating Sep 03, 2024, 04:24 PM UTC
We are continuing to investigate this issue.
- investigating Sep 03, 2024, 05:29 PM UTC
Dear Valued Partner, Our investigation into the issue is ongoing. We apologize for any disrupted service. Continue visiting https://status.365retailmarkets.com/ for the latest information. Your patience is greatly appreciated. Thank you, FullCount
- investigating Sep 03, 2024, 06:47 PM UTC
Dear Valued Partner, We are continuing to investigate the slowness reported by a subset of our customers. Continue visiting https://status.365retailmarkets.com/ for the latest information. Thank you for your patience. FullCount
- resolved Sep 03, 2024, 07:52 PM UTC
Dear Valued Partner, All FullCount systems are now operational. Please contact FullCount Support ([email protected], 800-289-9636) if you have any questions or see any further issues. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, FullCount