365 Retail Markets experienced a minor incident on November 26, 2024 affecting AMS and My Market Card and 1 more component, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 26, 2024, 03:48 PM UTC
We are currently experiencing an issue on our Avanti platform with user fingerprints not scanning. Our development team is actively working to resolve it as quickly as possible. Please note that market card scans and credit card payments are not affected and are functioning normally. We sincerely apologize for the disruption in your business. 365 Retail Markets
- investigating Nov 26, 2024, 03:52 PM UTC
Dear Valued Partner, 365 received reports of issues on our Avanti platform, which is impacting fingerprints not scanning. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please note, market card scans and credit card payments are not affected and are functioning normally. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
- identified Nov 26, 2024, 06:42 PM UTC
Thank you for your patience and understanding while we've been investigating the root cause of our Avanti platform with user fingerprints not scanning. At this time, we've identified the cause, and are actively working to resolve the interruption and get back to standard functionality. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
- resolved Nov 26, 2024, 09:57 PM UTC
Dear Valued Partner, The issue with user fingerprints not scanning has been resolved and is now functioning properly. If you continue to experience any issues, please contact support for further assistance. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets