360dialog incident

Meta incident - Messaging not working

Notice Resolved

360dialog experienced a notice incident on June 12, 2026 affecting 360dialog Infrastructure (360dialog WhatsApp Business API) and 360dialog Infrastructure (WhatsApp Business API Number Setup) and 1 more component, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 02:08 PM UTC
Resolved
Jun 12, 2026, 06:34 PM UTC
Duration
4h 25m
Detected by Pingoru
Jun 12, 2026, 02:08 PM UTC

Affected components

360dialog Infrastructure (360dialog WhatsApp Business API)360dialog Infrastructure (WhatsApp Business API Number Setup)360dialog Infrastructure (360dialog Client Hub)Meta Infrastructure (WhatsApp Cloud API (Message Delivery))Meta Infrastructure (WhatsApp Business Account Management (Meta Business Manager))360dialog Infrastructure (360dialog Partner Hub)360dialog Infrastructure (Partner API)Meta Infrastructure (Embedded Signup)360dialog Infrastructure (Partner Webhooks)360dialog Infrastructure (Performance Messaging)

Update timeline

  1. investigating Jun 12, 2026, 02:08 PM UTC

    Meta is returning a 500 Internal Server Error while sending messages via the Meta API. We have reported the issue to the Meta Engineers to investigate it. We will provide an update as soon as we hear from Meta Engineers. We are monitoring the situation closely and waiting on Meta.

  2. investigating Jun 12, 2026, 02:28 PM UTC

    New number onboarding may be affected due to the Meta API being down. We are following up with Meta and will share another update.

  3. investigating Jun 12, 2026, 02:36 PM UTC

    Meta Engineers have confirmed they are currently experiencing high disruptions impacting the WhatsApp Cloud API. Meta engineering teams are investigating the issue. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

  4. investigating Jun 12, 2026, 03:32 PM UTC

    We are awaiting updates from the Meta Engineering team. We will provide another update as soon as additional information is available from Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

  5. identified Jun 12, 2026, 05:09 PM UTC

    We have observed a decrease in the number of errors. We are continuing to monitor the situation and are still awaiting a full fix from the Meta Engineering team. We will provide another update as soon as additional information is available from Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

  6. monitoring Jun 12, 2026, 05:33 PM UTC

    Meta has resolved issues affecting some services. However, they are still actively working on restoring the remaining affected services. We are continuing to monitor the situation. We will provide another update as soon as additional information is available from Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

  7. monitoring Jun 12, 2026, 05:34 PM UTC

    Meta has resolved issues affecting some services. However, they are still actively working on restoring the remaining affected services. We are continuing to monitor the situation. We will provide another update as soon as additional information is available from Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

  8. resolved Jun 12, 2026, 06:34 PM UTC

    Meta has fully restored all affected services. This incident is now resolved. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.