360dialog incident
Some disruptions to number onboarding — 360dialog Direct clients (partner ID: srMmqpPA)
360dialog experienced a notice incident on May 6, 2026 affecting 360dialog Infrastructure (360dialog WhatsApp Business API) and 360dialog Infrastructure (WhatsApp Business API Number Setup) and 1 more component, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 02:18 AM UTC
We are aware of an issue that is impacting our number onboarding for 360dialog Direct clients. Number onboarding has been temporarily disabled while our engineering team works on a fix. We'll update again as soon as we have more information.
- resolved May 06, 2026, 06:40 AM UTC
This incident has been resolved.
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