360dialog incident

Some disruptions to Messaging

Notice Resolved

360dialog experienced a notice incident on October 16, 2026 affecting 360dialog Infrastructure (360dialog WhatsApp Business API) and Meta Infrastructure (WhatsApp Cloud API (Message Delivery)), lasting 13h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 05:12 PM UTC
Resolved
Oct 17, 2026, 07:11 AM UTC
Duration
13h 59m
Detected by Pingoru
Oct 16, 2026, 05:12 PM UTC

Affected components

360dialog Infrastructure (360dialog WhatsApp Business API)Meta Infrastructure (WhatsApp Cloud API (Message Delivery))

Update timeline

  1. investigating Oct 16, 2026, 05:12 PM UTC

    We are aware of an issue that is impacting our Messaging. Customers are reporting Authorization Errors when trying to send messages. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

  2. investigating Oct 16, 2026, 05:41 PM UTC

    Our L3 Messaging team is actively investigating the issue. We will provide another update shortly as more information becomes available.

  3. investigating Oct 16, 2026, 06:36 PM UTC

    We have applied a temporary workaround for messaging. The issue is escalated and under investigation with Meta, and we will share more updates as they become available.

  4. investigating Oct 16, 2026, 08:58 PM UTC

    This issue is still under investigation with Meta; we will share more updates as soon as we have them.

  5. investigating Oct 17, 2026, 01:14 AM UTC

    The issue remains escalated to Meta and is still under investigation. We will share further details once they become available.

  6. resolved Oct 17, 2026, 07:11 AM UTC

    Meta identified an unexpected change in messaging permissions affecting one of our applications. We applied a workaround to restore messaging functionality while Meta continues its investigation. This incident is now marked as Resolved. We will publish a Root Cause Analysis (RCA) once Meta has concluded the investigation.