2600Hz incident

Investigating call routing issues in EWR zone

Minor Resolved View vendor source →

2600Hz experienced a minor incident on March 15, 2021 affecting Telephony Services, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2021, 03:10 PM UTC
Resolved
Mar 15, 2021, 03:51 PM UTC
Duration
40m
Detected by Pingoru
Mar 15, 2021, 03:10 PM UTC

Affected components

Telephony Services

Update timeline

  1. investigating Mar 15, 2021, 03:10 PM UTC

    We are investigating multiple reports of call routing issues in our EWR zone.

  2. identified Mar 15, 2021, 03:14 PM UTC

    We have identified the issue in EWR and are working on a resolution.

  3. monitoring Mar 15, 2021, 03:30 PM UTC

    This issue should be resolved, we are monitoring to be sure.

  4. monitoring Mar 15, 2021, 03:30 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 15, 2021, 03:51 PM UTC

    This issue is resolved.