2600Hz experienced a major incident on April 14, 2021 affecting Telephony Services, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Telephony Services
Update timeline
- identified Apr 14, 2021, 01:07 PM UTC
The work required to recover from our scheduled power maintenance in our US-West datacenter has exceeded the amount of time in our scheduled window. At this time not all private cloud resources have recovered. We are working on this as our highest priority. We will update this incident when all resources have been restored. Thank you, 2600Hz Operations
- resolved Apr 14, 2021, 03:28 PM UTC
At this time, we believe we have completed the recovery of all private cloud resource after the power maintenance. If you are experiencing residual issues, please contact the support team. Thank you, 2600Hz Operations