2600Hz incident

We are receiving reports of intermittent delays in the web UI and are investigating.

Minor Resolved View vendor source →

2600Hz experienced a minor incident on April 16, 2021 affecting Management Portal, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2021, 09:35 PM UTC
Resolved
Apr 16, 2021, 11:05 PM UTC
Duration
1h 30m
Detected by Pingoru
Apr 16, 2021, 09:35 PM UTC

Affected components

Management Portal

Update timeline

  1. investigating Apr 16, 2021, 09:35 PM UTC

    We are receiving reports of intermittent delays in the web UI and are investigating.

  2. monitoring Apr 16, 2021, 09:39 PM UTC

    We believe this issue is resolved and are monitoring.

  3. monitoring Apr 16, 2021, 10:05 PM UTC

    We are still investigating some slowness on the web portal.

  4. identified Apr 16, 2021, 10:19 PM UTC

    While the GUI is working, it is still a bit sluggish, we are still mitigating the issue.

  5. identified Apr 16, 2021, 10:38 PM UTC

    We believe we have (now correctly) identified the source of the problem, which appears to trace back to a particular customer who is impacting the cluster. We apologize for the trouble this is causing. We are working to resolve the issue.

  6. resolved Apr 16, 2021, 11:05 PM UTC

    We believe this incident is now resolved. We will continue to monitor accordingly.