2600Hz incident

Reports of issues with Secure WebSockets after power maintenance

Notice Resolved View vendor source →

2600Hz experienced a notice incident on May 7, 2021 affecting Management Portal, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2021, 03:06 PM UTC
Resolved
May 07, 2021, 04:34 PM UTC
Duration
1h 28m
Detected by Pingoru
May 07, 2021, 03:06 PM UTC

Affected components

Management Portal

Update timeline

  1. identified May 07, 2021, 03:06 PM UTC

    We have identified an issue with WebSockets not functioning after the power maintenance last night. This prevents the call center UI from updating realtime. We believe this issue is already resolved, but we are posting this status update so that customers are aware of the issue. If you are still experiencing this issue please refresh your browser. If the issue persists, please contact support.

  2. monitoring May 07, 2021, 03:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 07, 2021, 04:34 PM UTC

    This incident has been resolved.