2600Hz incident

We are investigating a network routing issue in our EWR datacenter

Major Resolved View vendor source →

2600Hz experienced a major incident on May 13, 2021 affecting Telephony Services, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2021, 04:10 PM UTC
Resolved
May 13, 2021, 04:15 PM UTC
Duration
4m
Detected by Pingoru
May 13, 2021, 04:10 PM UTC

Affected components

Telephony Services

Update timeline

  1. investigating May 13, 2021, 04:10 PM UTC

    We are currently investigating this issue.

  2. identified May 13, 2021, 04:11 PM UTC

    We believe a routing issue with Level3 is impacting our services, we are working to route around the problem.

  3. resolved May 13, 2021, 04:15 PM UTC

    This issue appears resolved.