2600Hz incident

Failed outbound calls when registered to certain SBCs

Major Resolved View vendor source →

2600Hz experienced a major incident on June 28, 2021 affecting Telephony Services, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2021, 02:21 PM UTC
Resolved
Jun 28, 2021, 03:05 PM UTC
Duration
44m
Detected by Pingoru
Jun 28, 2021, 02:21 PM UTC

Affected components

Telephony Services

Update timeline

  1. investigating Jun 28, 2021, 02:21 PM UTC

    We received reports after our firewall maintenance where some devices were unable to make outbound calls. We are investigating. Thank you, 2600Hz Operations

  2. identified Jun 28, 2021, 02:31 PM UTC

    We have identified the problem, and are working on restoring services now. Thank you, 2600Hz Operations

  3. monitoring Jun 28, 2021, 02:34 PM UTC

    We believe this issue has been solved. We will monitor for future reports.

  4. resolved Jun 28, 2021, 03:05 PM UTC

    We have confirmed reports that these outbound dialing issues are resolved. We will be closing this incident. Thank you, 2600Hz Operations