2600Hz incident

We are investigating issues with the call center application on ZSwitch hosted

Minor Resolved View vendor source →

2600Hz experienced a minor incident on August 10, 2021 affecting Telephony Services, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2021, 01:23 PM UTC
Resolved
Aug 10, 2021, 01:45 PM UTC
Duration
21m
Detected by Pingoru
Aug 10, 2021, 01:23 PM UTC

Affected components

Telephony Services

Update timeline

  1. investigating Aug 10, 2021, 01:23 PM UTC

    We are investigating issues with the call center application on ZSwitch hosted

  2. identified Aug 10, 2021, 01:33 PM UTC

    We have identified the issue with call center on ZSwitch and are working to resolve it

  3. monitoring Aug 10, 2021, 01:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 10, 2021, 01:45 PM UTC

    This incident has been resolved.