2600Hz incident

We are investigating alerts in our SJC datacenter related to BGP routing.

Minor Resolved View vendor source →

2600Hz experienced a minor incident on August 17, 2021 affecting Telephony Services, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2021, 05:23 PM UTC
Resolved
Aug 17, 2021, 07:33 PM UTC
Duration
2h 10m
Detected by Pingoru
Aug 17, 2021, 05:23 PM UTC

Affected components

Telephony Services

Update timeline

  1. investigating Aug 17, 2021, 05:23 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 17, 2021, 05:25 PM UTC

    Circuits appear to have auto-failed over with a brief degradation. We will continue investigating/monitoring but customer impact appears to be minimal.

  3. monitoring Aug 17, 2021, 05:47 PM UTC

    This issue appears resolved, but we will leave this open and continue to monitor just in case.

  4. resolved Aug 17, 2021, 07:33 PM UTC

    This incident has been resolved.