2600Hz incident

Portal/Phone outage

Critical Resolved View vendor source →

2600Hz experienced a critical incident on September 23, 2021 affecting Telephony Services and Management Portal, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2021, 03:02 PM UTC
Resolved
Sep 23, 2021, 07:18 PM UTC
Duration
4h 16m
Detected by Pingoru
Sep 23, 2021, 03:02 PM UTC

Affected components

Telephony ServicesManagement Portal

Update timeline

  1. investigating Sep 23, 2021, 03:02 PM UTC

    We are investigating reports of outbound calls and portal API calls failing

  2. investigating Sep 23, 2021, 07:18 PM UTC

    This is resolved. Please file a support ticket for access to specifics if needed. Thank you!

  3. resolved Sep 23, 2021, 07:18 PM UTC

    This incident has been resolved.