2600Hz experienced a critical incident on September 29, 2021 affecting Telephony Services and Management Portal and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Telephony ServicesManagement PortalAdvanced Provisioner
Update timeline
- investigating Sep 29, 2021, 11:22 PM UTC
We are investigating an issue where traffic seems unable to reach out networks. Initial indications are that our network itself is fine. But our DDoS service (CloudFlare) is not routing data to us. More info to follow
- monitoring Sep 30, 2021, 12:03 AM UTC
We believe we have mitigated this issue. Please file a support ticket for more information. We are continuing to monitor the situation
- resolved Sep 30, 2021, 12:48 AM UTC
This incident has been resolved.