2600Hz experienced a minor incident on May 2, 2022 affecting Telephony Services, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Telephony Services
Update timeline
- investigating May 02, 2022, 06:15 PM UTC
We have received multiple reports of call failures for qubicle/call center calls. We are investigating the issue now.
- monitoring May 02, 2022, 06:43 PM UTC
We have restarted qubicle/call center in all zones and this seems to have resolved the issue. We are seeing normal call progression again. Please call into support if you have new call examples
- resolved May 02, 2022, 09:29 PM UTC
We haven't seen any further issues after restarting qubicle