2600Hz incident

We are investigating call completion issues in our EWR zone

Major Resolved View vendor source →

2600Hz experienced a major incident on July 7, 2022 affecting Telephony Services, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2022, 04:47 PM UTC
Resolved
Jul 07, 2022, 06:36 PM UTC
Duration
1h 49m
Detected by Pingoru
Jul 07, 2022, 04:47 PM UTC

Affected components

Telephony Services

Update timeline

  1. investigating Jul 07, 2022, 04:47 PM UTC

    We are investigating call completion issues in our EWR zone

  2. identified Jul 07, 2022, 04:55 PM UTC

    The cause appears to be extremely high load on one of the apps servers in EWR. We are mitigating this now. This will have only affected ZSwitch clients. PCloud clients should not be impacted.

  3. resolved Jul 07, 2022, 06:36 PM UTC

    This incident has been resolved.