2600Hz experienced a notice incident on November 16, 2022 affecting Telephony Services, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Telephony Services
Update timeline
- monitoring Nov 16, 2022, 07:06 PM UTC
Our Operations Team found that ecallmgr on one of our EWR nodes kept disconnecting from other nodes intermittently. Ecallmgr and kazoo-applications were restarted and platform is stable. We are monitoring.
- resolved Nov 16, 2022, 09:33 PM UTC
This incident has been resolved.